Insights

Customer expectations have fundamentally changed. In a world where groceries arrive in hours, taxis appear in minutes, and digital services are available instantly, waiting several days for a payment card feels increasingly out of step. The challenge for banks isn't simply issuing cards quickly; it's giving customers the freedom to choose how they receive them.

Compass Plus Technologies’ next-generation fraud management platform recognised by the Payments Awards for its innovative approach to AI-powered fraud prevention

As customer expectations continue to evolve and banks seek new ways to balance growth, efficiency and customer experience, instant card issuance has become a strategic capability that delivers measurable value across the entire card lifecycle.

QKS Group has named Compass Plus Technologies as a 2025 technology leader in the SPARK Matrix™: Card Management System (CMS), 2025.

As digital banking becomes the primary customer interface, the ATM's value lies in doing fewer things - but doing them exceptionally well.

For merchant acquirers across Africa, fraud prevention has long focused on minimising chargebacks, reducing scheme exposure, and protecting merchants from losses. But there is another threat hiding inside many fraud strategies: false positives.

For millions of consumers, the ATM remains one of the most frequent physical touchpoints they have with their bank - and every interaction shapes their perception of the brand.

For banks and fintechs alike, the mandate is clear: protect customers, reduce financial crime, and meet growing regulatory expectations. But across the industry, that balance has quietly tipped too far toward prevention at any cost.