Customer experiences

Recognising the evolving landscape of financial services and the growing demand for flexibility and convenience, one of Myanmar’s largest private banks embarked on a project to introduce innovative buy now pay later (BNPL) products.

KCB Bank embarked on a major strategic transformation project to overhaul and replace its entire retail banking system. KCB’s objective was to replace the three separate solutions for POS, CMS and ATM management from different vendors and launch an in-house processing centre, running on one fully integrated platform enabling the bank to manage its payments business across the region.

Klarna required a flexible and customisable third-party solution to replace its in-house platform that would enable easy system development, the ability to create new products quickly and grow the business on a global scale.

IPC required a system that would be able to power Quipu - a technologically efficient, fault-tolerant, profitable card business capable of running without idle time to support a bank group with locations in 11 time zones across a number of regions.

In order to turn ambitious growth plans into a reality, Interswitch identified the need to replace its two separate card management systems with one in-house payments platform.

One of the largest financial institutions in the Middle East had a long-term business strategy to move into the acquiring market. However, as the market was already saturated, it knew it needed to launch something truly different to be able to compete. Recognising the untapped potential in mobile payments in Jordan, the bank chose to focus on creating a value proposition that utilised the high mobile penetration rate in the country to appeal to all market players, from small businesses to large enterprises.

Moneybase turned to Compass Plus Technologies to enhance its payments offering and launch a Mastercard issuing solution – this coincided with the development of the Moneybase app – to allow customers to manage their finances and have full control over their cards all in one place.

SINNAD partnered with Compass Plus Technologies to offer a flexible hassle-free conventional and Islamic payments processing platform that would give it the opportunity and flexibility to expand its business.

When Network International’s existing processing system became a bottleneck in the company’s development, its management and shareholders decided that it was time to replace the existing platform in order to stay competitive in the market.

When GPC decided to expand their transaction processing portfolio, from issuing prepaid cards to offering comprehensive issuing and acquiring services, it knew that simply upgrading its current system to accommodate these new requirements wouldn't support their strategy for future growth.