Future-proofing its business
In 2012, the bank embarked on a major strategic transformation project to overhaul and replace its entire retail banking system. KCB’s objective was to replace the three separate solutions for POS, CMS and ATM management from different vendors and launch an in-house processing centre, running on one fully integrated platform enabling the bank to manage its payments business across the region. This would also allow the bank to reduce time-to-market, increase system performance, and help to improve overall fault tolerance.
To achieve such a transformation, KCB undertook a rigorous tender process, in order to find a partner that could support the bank’s rapid expansion plans.
Compass Plus Technologies was identified as a leader in payments technology and best suited to deliver innovative products and services to its customers at a much faster pace and to provide the required operational flexibility, giving KCB the ability to pivot and shift its business direction based on the changing market needs.
The new in-house processing centre went live the following year - consolidating the three separate systems from different vendors in less than 12 months. This complex project involved migrating the banking group’s entire 4.9 million card base to the new platform, as well as its network of more than 350 ATMs and 3,000 POS terminals.
Since going live, the partnership has continued to go from strength to strength, with various additional milestones achieved as part of KCB long-term strategy to develop its retail banking business.