Measuring system performance
With increased transaction volumes and a proliferation of channels and payment instruments, the electronic payments space is more complex than ever. This exponential climb in the volume of cashless transactions puts added stress on the financial institutions (FIs) that process them and, if not managed properly, has the potential to be very costly in the future. To future-proof their business and remain competitive in this dynamic industry, FIs need to assess the current systems they use to run their payments business and make the changes necessary to cope with increasing transaction volumes if they are to ensure current and future growth. This paper explains what an FI should look at when measuring system performance and how best to leverage this data to make an informed decision when reviewing software vendors.