Viewpoints

Bethan Cowper, AVP, Market Development & Business Support, discusses why age matters when analysing consumer banking behaviour.

This week, UK Finance reported that in July half of all debit card transactions were contactless, accounting for 647 million taps – a major milestone in the technology’s timeline.

A recent Mastercard survey has revealed that digital banking is the number one preference for European consumers’ daily banking needs.

The banking industry is undergoing major changes. Customer expectations are higher than ever, competitive Fintech startups are growing and new regulations are emerging. In the world of shared services and connected economies, how do financial organisations battle this storm?

With fraudsters looking for fresh ways to exploit consumers as the adoption of digital payments continues to increase globally, The European Fraud Report has revealed that Denmark has been named as Europe’s frontrunner for fraud that occurs after a card has been lost or stolen.

Back in 1967, the world’s first ATM was opened to the public. The machine was set up at Barclays bank branch in North London. From that point in time, people no longer had to rely on bank branches - which often closed early - to access their money.

The Philippines remains a mainly cash-based society, however efforts from the Philippine government and the Bangko Sentral ng Pilipinas (BSP), the country’s central bank, mean that cash is being challenged by the rapid growth of e-commerce.

Research by UK Finance suggests that despite debit card payments overtaking cash payments, cash still remains the second most frequently used payment method in the UK.

A recent survey from Censuswide has revealed that, a year after its launch in the UK, consumers are still unaware of what Open Banking is - two-thirds of the 2,000 British consumers surveyed said they have never heard of Open Banking, while 20% had heard of it but could not explain it.

Results from the 7th Annual ING International Survey on attitudes towards financial technology were released this week and revealed that, despite a high demand for banking innovation, consumers are often hesitant when it comes to adopting it.