The migration to TranzAxis began in November 2013 with extensive discussions around GPC’s business requirements and how they could best be met.
One of the key reasons GPC chose to implement TranzAxis was its Service Oriented Architecture, with everything built on web services that could be configured to develop the products and services they required. With this approach, GPC is able to bring products and services to the region that did not previously exist in their market. It also enables the processor to offer more customer-centric support, giving financial institutions a level of control that is appropriate for their business, whether for simple tasks or more complex, country specific projects.
A test installation was provided to give GPC staff the opportunity to become familiar with the platform, whilst Compass Plus Technologies supported the processor through the migration process, providing training using virtual machines. Compass Plus experts were on hand to guide GPC staff through the development toolbox that is provided with TranzAxis, ensuring the processor had the level of customisation they needed.
Justin Stuart-Young, COO at GPC, said: “We found the approach Compass Plus Technologies took very useful. It begins with the customer; if you know what you want and can define and express it to your project manager with enough detail and clarity. I have been unable to find a situation that Compass Plus could not respond to with the exact solution I needed.”
One such example is the launch of SugaPay, an alternative payments system powered by GPC, which links a payment card to a mobile phone to offer a variety of cashless payment options for cardholders and merchants. The solution was designed to address the demand for a secure and cost-effective electronic payments solution in the Latin America and Caribbean region. It is the only solution in the region that utilises a mobile device to accept cards through SugarCUBE, a card reader that plugs in to the device’s headphone socket. SugaPay cardholders earn loyalty points which can then be used at participating outlets. In its launch period, SugaPay processed more than 4,300 transactions flowing through the system, and has since gone live with approximately 100 merchants in Antigua. Demand for this ‘home-grown’ payment service is now being generated in other Caribbean territories.