Due to the short timeframe and complex nature of the project, work began as soon as the contracts were signed in January 2014.
Klarna’s IT infrastructure includes multiple systems and services integrated via dozens of different interfaces. TranzAxis was implemented at the heart of it all to manage the financial products and merchants, generate documents for participants, and connect third party systems. The complex project led to a number of technical and organisational challenges.
The project incorporated the development and launch of five products, including Klarna Invoice and Klarna Account. Klarna Invoice gives consumers the opportunity to pay for goods after they have been delivered, whilst Klarna Account allows consumers to pay for their goods at their own pace in installments. Unlike traditional banking products, they have trilateral contracts – between Klarna, the merchant and the end customer – which was a consideration. The project also included the integration of multiple interfaces in different formats. The service-oriented architecture of TranzAxis made this possible.
Compass Plus Technologies and Klarna worked closely throughout the project to ensure it was launched quickly. With so many different teams involved, it was important that the partners held monthly workshops to discuss requirements and schedule the work to make sure the project ran smoothly and that deadlines were met. The short timeframe meant that Klarna’s experts did not follow the usual route of off-site training on the new platform, instead learning about TranzAxis ‘on the job’ in the process of project implementation.